We’re excited to announce that Abacus has ranked #1 in overall customer satisfaction according to software review platform G2 Crowd. Based on a survey of hundreds of client reviews praising our usability, mobile experience, and support, Abacus was awarded a 99 out of 100 in user satisfaction — better than any other solution on the market.
G2 Crowd’s Winter 2017 Expense Management Software GridSM report “leverages customer satisfaction data reported by authenticated users” to grade each expense solution along a variety of dimensions. As you can see in the chart below, Concur was named the software with the most market presence, which is a rating based on number of employees, time the solution has been in business, etc. Abacus scored highest for customer satisfaction — a measure of user sentiment as expressed in over 600 reviews.
In addition to topping the customer satisfaction rankings, Abacus was among the market leaders in a number of sub-categories, including:
- Ease of setup and use
- Mobile receipt capture
- Quality of support (both desktop and mobile)
- Bank/Credit card integration
- ROI payback period
G2 Crowd cited three aspects of user experience as being critical to this year’s results: a manageable learning curve, efficiency and automation, and a seamless mobile app. Each of these is an area our clients tell us they love about Abacus. In this survey, we led the “Ease of Setup” and “Ease of Use” categories with 92% and 94% satisfaction, respectively. Automation, a particular area of our focus in 2016, drew high marks for “smart categorization” and electronic payments on client invoices. Finally, Abacus’ intuitive mobile app experience earned a leading 95% user satisfaction on mobile receipt capture and 92% on mobile support.
Needless to say, we couldn’t be more proud of our team and our product for having earned this honor. Our clients give us feedback every day, and we take great care to make sure all of it goes into making Abacus better. At the end of a big year for our company, it’s exciting to see our efforts making a difference.
Click here to read the full report on G2 Crowd’s site. And if you’d like to find out more about what makes Abacus our clients’ favorite expense management software, we’d love to show you ourselves. Click here for a free trial or personalized demo.
Finally, a big thank you to all of our clients. It’s only through your feedback and your partnership that we can continue building the best expense management solution on the market. From the whole Abacus team, we couldn’t do it without you.