How to Boost Employee Retention by Improving Your Onboarding Process
Hiring new employees is competitive, expensive and time consuming, but it’s an investment you make to find the right addition to your team. In order to maximize that investment, part of your employee retention strategy should be simplifying the new hire onboarding process. It’s an immediate way to show you value your new employees time and start the relationship out on the right foot.
Paperwork is one of the most tedious tasks that all new employees are required to do and there isn’t really a way around it. However, you can make it easier. By using an automated human resources platform (Zenefits is a great example), employees can fill out a single profile that completes their paperwork which they can then electronically sign, all from the comfort of their own couch. But seriously, by allowing new employees to fill out this information at home, you’re giving them the opportunity to ask questions and discuss options with partners and outside resources, relieving some of the pressure.
Automating the storage of human resources information also makes updates easier. If current employees move or need to revise their benefits, they’ll be able to do that quickly and on their own schedule.
Take the time to introduce your new employee to the team. Put together a buddy system, immediately involve them in group discussions and meetings and encourage them to ask questions. By treating them like part of the team, they adjust faster and feel more comfortable. The important thing is to make sure they have the resources they need and can easily find information.
At Abacus, we have a tradition for introducing new employees to our product. As a real time employee expense management tool, we use our own product to submit and manage expenses. On their first day, new employees can expense their lunch, which is not only a nice perk, but also gives them a first hand experience with the product.
Help set expectations in digestible chunks. Give new hires a sense of what their first day, first week and first month will be like. If you are going to add them to a project or have them start one, be clear about how you typically handle things like review and sign off and also how you measure success. The first project an employee works on will set their expectations on how working on all projects will be. Remember that they are new and they could have had different processes at their last job.
Agendas and review meetings (sometimes a lunch catch up is a more casual way of checking in) can help keep new employees feeling good about the work that they are doing and like they are on the right path.
New hires are a big investment, so making sure that they start out on the right foot is imperative to success. By improving your onboarding process you’ll only amplify the investment you made.